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FREE WORLDWIDE SHIPPING - Shop Now, Pay Later with Afterpay

FAQ

How much is shipping?

We offer Free Shipping to all countries Worldwide.

For more information, please view our page on shipping.

When can I expect my watch to arrive?

Your watch will be shipped within 24 working hours from the time of purchase. All watches are sent via tracked shipping and you will receive email notification of dispatchment and your tracking ID. 

Australia

eParcel Express: 1-2 working days.

International

eParcel Express International: 2-12 working days (depends on chosen option).

Please note the timeframe of 2-12 business days for international orders is given as a guide only and may be subject to change due to customs delays and unexpected events. For additional costs you can choose the speed of your parcel. Please note that an additional 5 working days needs to be allowed for any customs/delivery delays by your customs local services.

 

Do Hartley Watches ship internationally?

Yes, you can order and receive your favourite Hartley timepiece from any country in the World.

What do I do if there was a mistake in my shipping address?

Please send an email immediately to contact@hartleywatches.com. If the purchased watch has already been shipped, you will not be eligible for a refund per our terms of service.

In what currency are the prices listed?

All Hartley Watches are listed in Australian Dollars (AUD), however you may be automatically converted to your local currency. You can change to your local currency using the currency converter on the navigation above (mobile devices) or to the left (desktop devices).

What is Hartley Watches return policy?

At Hartley Watches we don’t offer refunds, only exchanges. You must contact us within 14 Days of receiving your watch to be eligible for an exchange. The watch must be in its original boxing and still sealed.

For more information, please view our return policy.

Does my Hartley Watch come with Warranty?

Yes, your Hartley Watch comes with 24 months manufacturers warranty. For more information, please view our page on warranty.

 

Are Hartley Watches available in store?

No, our watches are only available exclusively at www.hartleywatches.com.

Are Hartley Watches water resistant?

Yes, all Hartley Watches are 5ATM (water resistant of up to 50m). Although your watch is water resistant we recommend you avoid contact with water as much as possible to maintain the quality of your leather band.

How can I take care of my leather band?

As your leather band isn't covered by our warranty it is best to take great care of it from the day you receive your Hartley Watch. We recommend you keep your band as dry as possible at all times, wiping off all moisture as soon as possible. Avoid exposure to sunlight for extended periods of time to avoid discolouration of your leather strap. If using a leather cleaner, please ensure you follow the instructions with care to avoid damaging your band.

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