Return Policy

Returns & Refunds Policy

We offer 30 day returns. If you change your mind, you can return your item within 30 days of receiving it.

To be eligible for a change of mind return, your item must be:

  • 100% brand new
  • Unworn and unused
  • In its original packaging
  • With all tags attached
  • With all protective plastics intact

Items that do not meet these conditions will not be accepted.

Costs for Change of Mind Returns

We ship worldwide from Australia, so international postage is expensive. To keep prices fair for everyone, change of mind returns and exchanges carry the following costs:

  • A $25 USD restocking fee (or the equivalent in your currency). This covers the labour to pick, pack and send your original order.
  • Return postage is paid by the customer.
  • The cost of shipping your order to you is deducted from your refund. This applies even if your order qualified for free shipping, because we still paid for the postage.
  • Any customs duties, taxes or import fees are non refundable.

Before you send anything, we will confirm the exact refund amount after these deductions, so there are no surprises.

Faulty, Damaged or Incorrect Items

If your item arrives faulty or damaged, or we sent you the wrong item, none of the costs above apply. We will cover the postage and repair, replace or refund the item. Please contact us as soon as possible after delivery with your order number and photos of the issue.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits your rights under the consumer laws of your country. Every Hartley watch is also covered by our 5 year warranty.

How to Start a Return

Before sending any item back, you must request a return by email.

  1. Email contact@hartleywatches.com with your order number, confirming that the item is 100% brand new and unused.
  2. We will then:
    • Approve or decline the return request
    • Tell you the original shipping cost for your order
    • Confirm your refund amount after deductions
  3. We will send instructions on how and where to send your package.

Important: items sent back without prior approval will not be accepted. We recommend a tracked postage service, as we cannot be responsible for returns lost in transit.

Return Address

Approved change of mind returns are sent at the customer's expense to:

PO BOX 6913
GOLD COAST MC
Queensland 9726
AUSTRALIA

Exchanges

To exchange an item, return the original item using the process above. Once your return is approved, place a new order for the item you would like instead.

European Union and United Kingdom

If your order is delivered to the European Union or the United Kingdom, you may cancel your order within 14 days of delivery for any reason, as your local consumer law allows. For these cancellations we will only make the deductions that your local law permits. Our 30 day policy above applies on top of this right.

Refunds

Once your return arrives and is inspected, we will let you know whether it is approved.

If approved:

  • Your refund goes back to your original payment method
  • Refunds are processed within 10 business days
  • Please allow extra time for your bank or card provider to show the refund

If more than 15 business days have passed since approval, please contact us at contact@hartleywatches.com.