How much is shipping?
We offer Free Shipping to all countries Worldwide.
When can I expect my watch to arrive?
Your watch will be shipped within 24 working hours from the time of purchase. All watches are sent via tracked shipping and you will receive email notification of dispatchment and your tracking ID.
eParcel Express: 1-2 working days.
eParcel Express International: 2-12 working days (depends on chosen option).
Please note the timeframe of 2-12 business days for international orders is given as a guide only and may be subject to change due to customs delays and unexpected events. For additional costs you can choose the speed of your parcel. Please note that an additional 5 working days needs to be allowed for any customs/delivery delays by your customs local services.
Do Hartley Watches ship internationally?
Yes, you can order and receive your favourite Hartley timepiece from any country in the World.
What do I do if there was a mistake in my shipping address?
Is my watch tracked?
Yes, all Hartley Watches are sent via tracked postage. Shortly after your watch has been dispatched you'll receive an email containing tracking details.
Will my order incur customs charges?
This is completely dependent on your own countries regulations and compliance. We are unable to give advice on whether there are or aren’t any customs or import duty charges. But generally speaking there are no charges for 99% of our customers. For more information please contact your local customs office. Hartley Watches is not responsible for any taxes, customs fees, brokerage fees, import duties or any other charges issued by your local government.
Can you deliver to my PO Box?
Yes, your watch can be sent to a PO Box.
Can you deliver to my work address?
Yes, but please be sure to include the Business Name in the shipping of your order so the delivery driver can find you easily.
For additional assistance or questions in regards to shipping please contact our support team at firstname.lastname@example.org. Hartley Watches is not responsible for any losses or damages once your order has been dispatched. We will assist in ensuring the delivery of your watch but ultimately it is the responsibility of the customer to follow the tracking information and contact Australia Post or their local postal service to ensure a safe and timely delivery.